OfficeMax and the MaxAssurance Lie

by David Friday, December 3, 2010 5:26 PM

It’s a rip-off, plain and simple rip-off.  Here’s the story. 

Back in September of 2009 I bought two Sheemax executive office chairs, model number 0001149100996.  Now I’ve owned many office chairs before, and I know that typically what happens is that after a period of time the pneumatic cylinder in them wears out and then, every time you sit in the chair, it just slowly sinks down.  REAL annoying.

In fact, that is why I was buying two new chairs, to replace two that had the same problem that were about three years old. So anyway, I buy these two chairs, they were on sale, for $129 each.  Of course when I go to check out, the nice lady at the register asks if I want the extended warranty, the “MaxAssurance”  service plan, which will cover the chair for an additional three years.  Like an idiot, I bought it, it was only $50, why not.

So, two years go by, and one of the chairs starts having the problem again, you sit in it, and it just slowly starts sinking.  Ok, cylinder shot, great.  I forget that I had bought the MaxAssurance plan, so my wife and I go to OfficeMax that evening and I buy another chair, but this time I get a $249 chair, and once again I get the MaxAssurance on it for $50.

Did I forget to mention it’s December of 2010, and Christmas is right around the corner?

After we get home and I get the thing together, it dawns on me that I had probably also bought the MaxAssurance on the other chairs as well.  So I get on the Internet, go to the OfficeMax site to check and sure enough, the chairs are covered till 2011.  WOOT, I can get it fixed and not throw it out, then give it to my son.

So I’m online, where you fill out a “Service Request” explaining the problem and asking to get it fixed.  They even have a troubleshooting article that describes the problem and it tells you to fill out a service request.  Awesome.

Nope, hang on, Service Request Denied.  Huh?  What?  Ah yes, deep in the fine print, you know the fine print you have to read with a magnifying glass or microscope, where it lists what they do cover, the pneumatic cylinder isn’t covered.  MaxAssurance CRAP.

So I’m pissed, I go back to the store I bought it from, tell them I want my money back for the MaxAssurance I bought on the new chair because it doesn’t cover anything but very basic stuff, and that I was mislead by the salesman.  Which I was, because in his little speech to sell it to me, he even said the cylinder was covered.

Well they won’t refund the money, so sorry, can’t do that.  The guy lied to me.  So sorry, you misunderstood, we can no help you.

Ok, fine, I got suckered, I bought it, so the hell with it.  Well OfficeMax, you can kiss my ass, because I won’t be coming back to your store, and I sure as hell won’t be letting some punk ass kid talk me into one of these things again.

Learn through the school of hard knocks, that’s me.  Well folks, let this be a lesson to you, don’t fall for it.  The extended warranties that these places offer is nothing more then a way to take more of your money and put in their pocket.  Maybe somewhere, someplace, they have an honest warranty, but OfficeMax doesn’t.  Damn shame too, I’ve spent several thousand dollars at that store, for furniture, supplies, etc.  Well, no more.  Hell Wal-Mart or Best Buy are better. 

So OfficeMax you suckered me, congratulations, I fell for it.  I hope you enjoy my money, because you won’t be seeing anymore of it.

Oh and the new chair?  Well, why I was online I tried to go ahead and add it to the list of registered products, just in case.  No go, seems this chair is a special holiday promo, so sorry, we got you again!  Merry Christmas!

Gee my butt is starting to hurt.

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Awesome | Don't see that Everyday | General | Thats just Wrong

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